# Refund and Cancellation Policy | WoofRank

How to cancel a WoofRank package, when refunds are paid and how, what happens inside a minimum term, and how to raise a dispute. Short and numbered.

URL: https://www.woofrank.com/refund-policy/

Home Refund policy Legal Refund and cancellation policy Effective 8 October 2026 · Version 1.0 · Questions: woofrank26@gmail.com In short One-time audits are refundable in full if you cancel before we have started work, 50% after work starts and before delivery, and not after delivery. Retainer months already delivered are not refunded, but you can end after the minimum term with 30 days' notice. Duplicate or mistaken payments are refunded in full within 7 working days, to the original payment method. 1. What this covers Services bought from WoofRank (WoofRank) through woofrank.com, a proposal or an invoice, and paid through Razorpay for INR payments and Stripe or a bank transfer for USD payments. Our services are for businesses. 2. Nothing is shipped WoofRank sells digital marketing services. There is no physical delivery. Audits are delivered as a document plus a walkthrough call within the number of working days stated on the pricing page after we receive access; retainer deliverables are delivered continuously as described in your statement of work. See the shipping and delivery page . 3. What you pay and when SNIFF and other one-time audits: 100% in advance. We confirm the date work starts in writing. FETCH, ALPHA and PACK LEADER retainers: monthly in advance, invoiced on the 1st and due within 7 days, with the first month and any setup fee paid before kick-off. Minimum terms are 3 months for FETCH and 6 months for ALPHA and PACK LEADER unless your statement of work says otherwise. Fixed-scope projects such as the FETCH website build: 50% on start and 50% on launch. Launch means delivery of the files to your hosting or, if you delay launch, 30 days after we tell you the build is ready. Ad spend is paid by you directly to Google, Meta or LinkedIn and is never collected or refunded by us. All amounts exclude GST and other taxes. We do not run automatic card debits or e-mandates. Every month is invoiced and paid by you. 4. Cancelling a retainer Send written notice of 30 days to woofrank26@gmail.com . The notice-period month is billed and payable in full. If you cancel inside the minimum term, the fees for the remaining months of the minimum term are payable, because the price and the setup work were based on that term. If we miss any item of our process guarantee , you may end the engagement at the end of that month with no notice period and no remaining-term fees. 5. Refund rules One-time audits (SNIFF). Full refund if you cancel in writing before we have started work; we confirm the start date in writing when we receive access. 50% refund if you cancel after work has started but before delivery. No refund after delivery. Retainers. Fees pay for reserved capacity. No refund for a month in progress or for the notice period. A pro-rata refund of any prepaid unused months is paid if we end the engagement without cause, or if we fail to start within 15 working days of receiving access. Fixed-scope projects. The first 50% is refundable in full if you cancel before design work starts and is not refundable after that. The second 50% is only invoiced on launch. If you abandon the project for more than 60 days after we ask for input, the project closes and the first 50% covers the work done. Duplicate or mistaken payments. Refunded in full within 7 working days of you telling us. Failed or pending transactions. Amounts debited for a failed payment are reversed automatically by your bank or the payment processor; tell us if that has not happened within 7 working days. Dissatisfaction with delivered work. Raise it within 7 days of delivery. We will fix the work or credit a future invoice at our discretion. We do not pay cash refunds for subjective dissatisfaction with work that was delivered as described. 6. How refunds are paid Refunds go only to the original payment method. We initiate them within 7 working days of approval; your bank or card issuer usually posts them within 5 to 10 working days. We bear the payment-gateway fee on refunds. USD refunds are made in USD at the original amount; exchange-rate differences and your bank's charges are yours. Where a tax invoice was issued we issue a credit note under GST rules. 7. Chargebacks and disputes Contact us before disputing a charge with your bank; most problems are solved in one email. We respond to gateway disputes with our records. Starting a chargeback while services are ongoing may lead to the work being paused. 8. How to request a refund or cancellation Email woofrank26@gmail.com from your registered address with the invoice number, the amount and the reason. We acknowledge within 2 working days and decide within 7 working days. Escalations go to a founder at the same address. 9. Contact WoofRank, India. Email woofrank26@gmail.com . Hours 10:00 to 18:00 IST, Monday to Friday. 10. Changes Changes are posted here with a new effective date. The version in force when you paid applies to that payment. Next step Questions about any of this? Email a founder. We reply within one working day and we would rather explain than hide behind a policy. Contact us See pricing